Create an intuitive and user-friendly technology environment for your fellow Pomelos!
Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. Our team of clinicians, technologists, operators, and problem-solvers is dedicated to making high-quality care more accessible for families nationwide.
Monitor software licensing support channels and respond to user requests promptly.
Process service requests while ensuring accurate documentation of user and product information.
Assist end users with software licensing requirements and coordinate with vendors for resolution.
Our partner is a technology-focused company that provides software asset management solutions to support critical missions. They operate with a collaborative culture and offer professional growth opportunities in a remote environment.
Provide first-line IT support by managing helpdesk tickets and troubleshooting hardware, software, and network issues.
Configure, deploy, image, maintain, and securely decommission end-user equipment using Workspace ONE.
Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts and devices.
We are a world-leading, AI-powered workforce management platform for frontline industries. We operate in 10 countries and are backed by leading investors including Atomico, Goldman Sachs, and SoftBank.
Provide escalated technical support for laptops, SaaS apps, and identity issues across the environment.
Handle IT onboarding and offboarding, device provisioning, and access management.
Drive automation and scripting projects to improve efficiency and consistency.
Blackpoint Cyber is a cybersecurity threat hunting, detection, and remediation company founded by former NSA cyber operations experts. The company is in hyper-growth mode with around 230 employees and a remote-first, small-team culture.
Respond to user calls, emails, and trouble tickets to provide general IT support, including troubleshooting and incident management.
Create, update, and close out help desk tickets accurately using ServiceNow, collaborating with Tier II staff for escalations.
Monitor recurring issues, conduct quality assurance reviews, and participate in ongoing training and process improvement initiatives.
TekSynap is a fast-growing high-tech company providing comprehensive information management solutions to federal government customers. The company offers a competitive benefits package and prioritizes a drug-free workplace.
Monitor the software licensing mailbox, respond to requests, and process service requests according to performance standards.
Work with end users on software standards, create change requests, and route tickets to stakeholders or resellers.
Maintain license keys, install packages, and update internal tools for software contract management.
Empower AI provides AI solutions for federal government agencies, helping them enhance workforce productivity and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Provide technical support and manage client onboarding and account access for financial and eCommerce systems.
Collaborate with internal teams to improve IT processes, automation, and documentation.
Work independently with strong communication skills to ensure client satisfaction and efficiency.
LedgerGurus is a remote outsourced accounting company specializing in eCommerce accounting. The company is employee-focused, has won "Best Business to Work for in Utah" several times, and offers flexible scheduling and a supportive work environment.
Manage the complete corporate hardware lifecycle, including procurement, configuration, inventory, and shipping.
Support employee onboarding and offboarding by managing accounts, permissions, and equipment allocation.
Provide day-to-day helpdesk support, troubleshoot technical issues, and manage business application subscriptions and security initiatives.
The partner company is a fast-growing international technology organization with a diverse technology ecosystem. It has a fully remote team and emphasizes mentorship and professional growth.
Own day-to-day IT support and endpoint operations for a distributed team.
Administer identity and access workflows in Okta and manage endpoint fleet with Workspace ONE.
Partner with Security and Engineering to build secure, low-friction internal systems.
LiveKit provides the infrastructure layer for real-time AI, enabling AI to see, hear, and speak. With over 300,000 developers and 5,000+ companies, they've raised $181M from top investors and are growing fast.