Assist with installing and configuring approved applications by following documented steps and team guidance.
Respond to Tier 1, 2 and Tier 3 application incidents and service requests, following ticketing and escalation procedures.
Maintain and update runbooks, knowledge articles, and how-to guides for common support scenarios.
Planned Systems International (PSI) is an enterprise IT services company that designs, builds, secures, and operates software solutions that support mission success and operational excellence across Federal Government organizations. They value integrity, collaboration, and continuous improvement, fostering a culture of respect and professional growth.
Provide high-touch technical support for executives and senior leaders.
Install, configure, and maintain Windows and macOS workstations and mobile devices.
Respond to service requests with urgency and document troubleshooting steps.
The RRS Group provides real estate development and related services to investment-grade clients. They deliver comprehensive enterprise solutions that address every phase of the building lifecycle and has maintained a strong commitment to the communities they serve for over two decades.
Be the first line of support for the organisation, resolving issues and keeping things moving.
Own the full lifecycle of devices, including deployment, configuration, and troubleshooting.
Run regular vulnerability scans, prioritize by risk, and drive remediation to closure.
Crypto.com, founded in 2016, is a cryptocurrency platform serving over 80 million customers globally. They aim to accelerate cryptocurrency adoption through innovation, empowering builders and creators to develop a fairer digital ecosystem.
Resolve IT support requests from distributed team members quickly, clearly, and empathetically.
Proactively identify processes that can be automated and implement those solutions yourself or in collaboration with the platform team.
Own the full employee lifecycle from an IT perspective, including provisioning, access management, and offboarding.
saas.group is a company that turbocharges promising B2B SaaS ventures, unlocking their full potential by acquiring small software treasures and polishing them into industry stars. They have a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries.
Assist Sezzle’s IT Operations team with daily support tasks and troubleshooting.
Ensure timely resolution of end-user issues and maintain accurate inventory.
Contribute to IT process improvement and support new system initiatives.
Sezzle is financially empowering the next generation, revolutionizing the shopping experience beyond payments with interest-free installment plans. They blend tech with accessible shopping, impacting merchant sales through increased conversions and higher order values.
Serve as first line support for internal IT issues.
Provision and configure laptops, peripherals, and mobile devices.
Track software licenses and subscriptions to ensure accurate counts and compliance.
Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty, they are developing powerful tools and solutions to address our Nation’s most pressing problems.
Serve as the front line of IT support for the Form Health team, helping our remote workforce stay productive, connected, and secure.
Own and triage Form’s IT Help Desk queue, serving as the first point of contact for incoming issues, requests, and support needs.
Contribute to broader Corporate Systems and IT initiatives that strengthen Form Health’s security, compliance, and overall employee experience.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Serve as first line support for internal IT issues, troubleshooting hardware, software, access, and connectivity problems.
Provision and configure laptops, peripherals, and mobile devices, install software, and manage user access.
Track software licenses and IT assets, assist with procurement, and coordinate with vendors while following security policies.
DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.
Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.